Terms & FAQ
Clear cargo termsand quickcustomer answers.
Review the main service conditions, shipment responsibilities, rate guidance, and frequently asked questions before booking with Swan Cargo.
Before you ship
These points summarize how customers can prepare for smoother cargo handling and clearer communication with the Swan Cargo team.
Service Conditions
Terms & Conditions
The following terms are written as practical website guidance for customers. Final booking conditions should be confirmed directly with Swan Cargo for each shipment, route, service mode, and cargo type.
Booking and shipment acceptance
Shipment requests are accepted after Swan Cargo reviews the route, cargo type, dimensions, weight, documentation, and service availability. Estimated schedules are provided for planning and may change because of airline, sea freight, customs, weather, or operational conditions.
Customer packing and declaration
Customers are responsible for providing accurate cargo descriptions, declared values, contact details, destination information, and supporting documents. Cargo should be packed safely for handling, movement, inspection, and international transport unless a packing service is separately confirmed.
Restricted cargo and compliance
Swan Cargo may refuse items that are prohibited, unsafe, undocumented, misdeclared, restricted by origin or destination rules, or unsuitable for the selected service. Customs duties, inspections, clearance delays, and government requirements remain outside direct carrier control.
Rates, timing, and liability
Published rates and transit windows are estimates unless confirmed in writing for a specific booking. Final charges may vary by actual or volumetric weight, route, service mode, pickup needs, delivery needs, customs requirements, and special handling. Claims must be reported promptly with supporting evidence.
Customer Questions
Frequently Asked Questions
Use these answers for quick guidance. If a shipment has special requirements, the Swan Cargo team can confirm the best handling path through the quote or WhatsApp flow.
Ask Through Quote FormHow do I track my shipment?
Open the Tracking page and enter your Tracking Number or invoice number. The tracking dashboard will show the latest shipment status, route information, package details, and refresh timing when a matching record is available.
Can I request a quote with cargo photos or documents?
Yes. The quote form supports cargo photos and documents so the Swan Cargo team can review the shipment details more clearly before responding with route, price, and handling guidance.
Which cargo routes are active?
The website currently presents active lanes across UAE, Thailand, Oman, and Myanmar, including Myanmar to UAE, with Malaysia expansion listed as an upcoming route direction.
Are prices final on the Rates page?
Rates are displayed as customer guidance. Final pricing depends on shipment mode, actual or volumetric weight, pickup and delivery requirements, current route availability, customs needs, and confirmed handling instructions.
What should I do if my tracking number is not found?
Please check that the number is typed exactly as provided. If it still does not appear, contact Swan Cargo on WhatsApp with your invoice, sender name, consignee name, and route so the team can investigate.
Does Swan Cargo provide UAE door-to-door support?
Yes. Swan Cargo presents UAE pickup, door delivery, and home mover support as part of its service offering, subject to booking confirmation and service availability for the shipment location.
Need clarification?
Contact Swan Cargo before booking special cargo.
If your shipment includes fragile goods, commercial documents, bulk cargo, household items, or route-specific requirements, confirm the details before handover.